Shipping

Enjoy Convenient Shipping with Demi

• Orders over CHF 600 qualify for complimentary shipping; otherwise, a flat rate of CHF 8.00 applies.
• Returns are free of charge.
• Benefit from swift and secure shipping through Swiss Post.
• No customs fees to worry about.
• Request a complimentary Demi gift box with your order.

What are the shipping costs?

Orders exceeding CHF 600 are shipped at no extra cost (otherwise, a flat rate of CHF 8.00 applies). Returns are free. Please be aware that shipping fees are non-refundable for returns.

What shipping options are available?

All orders are dispatched via Swiss Post or UPS.

How long does delivery take?

Expect delivery within approximately 3-7 business days from the order date (personalized items may take around 3-4 weeks). Note that deliveries from outside Europe may take longer, depending on the country of origin. Orders with multiple items may arrive in separate packages with varying delivery dates. For urgent deliveries, kindly contact our customer service for assistance.

Payment Options

Choose "bank transfer" during checkout for purchases on account. Alternatively, pay with credit card or PayPal. Payments are accepted in Swiss francs only, not euros.

How can I track my order?

Once your order is processed, you'll receive an email containing the tracking number for your shipment.

How do I track my delivery?

Log in to your account and navigate to the order tracking section. Alternatively, use the tracking number provided in the email to monitor your shipment online. For further assistance, feel free to reach out to our customer service at support@demimode.ch.

Where does demimode.ch ship?

Our shipping centers are located in Switzerland. Currently, we deliver to Switzerland. Shop in either German or English.

While we strive to accommodate deliveries to regions beyond those mentioned, circumstances beyond our control may necessitate order refusal. For deliveries to other countries, please contact our customer service for further assistance. Learn more about international deliveries here.

Can deliveries be made to PO boxes?

For security purposes, we do not deliver to PO boxes. All packages are hand-delivered to the recipient.

Is a signature required for delivery?

During checkout, you can specify whether you prefer delivery with or without a signature.

Can deliveries be made to hotels?

Certainly! Please provide your hotel name, address, and stay dates in the "Comments" field during checkout, and our customer service will ensure timely delivery within your specified timeframe. If any delays are anticipated, we'll notify you promptly.

Can I request a delayed delivery?

We can accommodate slight delays upon request. Please indicate your preferred delivery date in the "Comments" field during checkout, and we'll arrange accordingly.