Privacy Policy

Privacy policy

This Privacy Policy outlines how your personal information is gathered, utilized, and shared during your visit to demimonde.ch or when making a purchase. It pertains to all safeguarded personal data gathered, managed, or utilized by the Demi organization globally. By agreeing to the General Terms and Conditions, you consent to the confidential treatment of your data within the Demi Company and/or its affiliated companies as outlined below:

Who controls your personal data?

Demi Mode Stancheva, a Swiss company, is accountable for the personal data you provide to us and adheres to applicable data protection laws.

What personal data is collected?

Upon visiting the Website, certain details about your device are automatically collected, such as your web browser information, IP address, time zone, and some cookies stored on your device. Additionally, as you navigate the Site, we gather data about the specific web pages or products you view, as well as the websites or search terms that directed you to the Site, and how you engage with the Site. This automatically collected data is referred to as "Device Information."

Types of data collected:

"Cookies": files placed on your device containing an anonymous unique identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org.

"Log files": record actions taken on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

"Web beacons," "tags," and "pixels": electronic files used to record browsing information on the Site.

Additionally, personal data collected may include usage data, first name, last name, telephone number, email address, state, country, zip code, gender, date of birth, city, address, username, password, company name, billing address, delivery address, house number, and language. Detailed information on each type of personal data collected can be found in relevant sections of this Privacy Policy or in specific explanatory texts displayed prior to data collection.

Users may provide personal data or have it collected automatically when using this website. Unless stated otherwise, all data requested on this website is mandatory, and failure to provide such data may result in the website being unable to provide its services. Users unsure about which Personal Data is mandatory are encouraged to contact the Owner. Any use of cookies or other tracking tools by this website or by third-party service providers is aimed at providing the requested service, in addition to other purposes described in this document and in the cookie policy if available. Users are responsible for third-party personal data received, published, or communicated through this website and confirm that they have consent from the third party to disclose the data to the Owner.

When making a purchase or attempting to do so through the Site, we collect specific information, including your name, billing address, shipping address, payment details, email address, and phone number. This information is referred to as "Order Information." To complete your purchase, you can choose between two options:

Credit and debit card payment information entered on the integrated payment page, allowing payment processing within our Shopify Checkout and full PCI DSS compliance.

PayPal payment, which gathers customer contact and shipping address directly from your PayPal account, enabling you to bypass forms on our website.

Throughout this Privacy Policy, when referring to "personal information," we mean both device information and order information.

Data security

We take every precaution to safeguard your data within the parameters of applicable data protection laws and technological capabilities. Sensitive data is automatically transmitted in encrypted form. While we strive for the utmost security, we cannot guarantee the absolute security of data transmitted over the Internet. However, we maintain technical and organizational security measures to protect your data, continuously adapting them to the latest standards.

How will your personal data be used?

The order information we collect is primarily used to fulfill orders made through the Site, which includes processing payment details, arranging shipping, and issuing invoices or order confirmations. Furthermore, we use this order information to:

• Communicate with you: We may reach out from our main office or fulfillment center regarding any inquiries about your order or shipping address.
• Review orders for potential risks or fraud.
• Provide information or advertisements about our products or services if they align with your preferences.
• Email a draft order if you've contacted us regarding your order to assist in processing it.
• Share your order information (name, billing and shipping address, payment method, items ordered) with our local fulfillment center and delivery partners for invoicing and shipping arrangements.

For detailed information on the processing of personal data for specific purposes and using particular services, please refer to the following:

Advertising:

This service may utilize user data for advertising purposes, such as banners and other advertisements on the website, potentially based on user interests. However, not all personal data will be used for this purpose. Further information and terms of use can be found below. Some listed services may use cookies for user identification or employ behavioral retargeting, which tailors ads to user interests and behavior, including activities outside the website. Additional details are available in the privacy policies of respective services. Users can also opt-out of third-party cookie usage by visiting the Network Advertising Initiative page.

Direct Email Marketing (DEM) (on this website):

This website may use user data to suggest services and products offered by third parties or unrelated to the product or service provided on the website. Personal data collected for this purpose includes email addresses.

Analytics:

Services in this section enable the Owner to monitor and analyze web traffic and user behavior.

Conversion tracking from Google AdWords (Google Inc.):

Google AdWords conversion tracking is an analytical service provided by Google Inc. that links data from the Google AdWords advertising network with actions performed on this website.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Data Protection: Privacy Shield Participants.

Facebook Ads Conversion Tracking (Facebook, Inc.):

Facebook Ads Conversion Tracking is an analytical service from Facebook, Inc. that connects data from the Facebook advertising network with actions taken on this website.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Data Protection: Privacy Shield Participants.

Facebook Analytics for Apps (Facebook, Inc.):

Facebook Analytics for Apps is an analytical service from Facebook, Inc.

Personal Data Collected: Usage Data and various types of Data as specified in the Privacy Policy of the Service.

Processing Location: United States - Data Protection: Privacy Shield Participants.

Google Analytics (Google Inc.):

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the data collected to track and examine the use of this website, compile reports on its activities, and share them with other Google services. Google may use the collected data to contextualize and personalize ads within its advertising network.

Personal Data Collected: Cookies and Usage Data.

Place of Processing: United States - Privacy Policy - Opt Out. Data Protection: Privacy Shield Participants.

Google Analytics with anonymized IP address (Google Inc.):

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the data collected to track and examine the use of this website, compile reports on its activities, and share them with other Google services. Google may use the collected data to contextualize and personalize ads within its advertising network. This integration anonymizes your IP address, shortening it in member states of the European Union or other states party to the Agreement on the European Economic Area.

Personal Data Collected: Cookies and Usage Data.

Place of Processing: United States - Privacy Policy - Opt Out. Data Protection: Privacy Shield Participants.

Extension of the User ID for Google Analytics (Google Inc.):

Google Analytics employs a feature called User ID on this website, allowing more precise tracking of users across different sessions and devices. Google cannot personally identify individuals or permanently identify specific devices. The User ID extension may enable combining Google Analytics data with other user-collected data from this website.

Personal Data Collected: Cookies.

Place of Processing: United States - Privacy Policy - Opt Out. Data Protection: Privacy Shield Participants.

View Ad Extension for Google Analytics (Google Inc.):

Google Analytics may utilize interest-based advertising, data from third-party audience partners, and information from the DoubleClick cookie to enhance analytics with demographic, interest, and ad interaction data.

Personal Data Collected: Cookies and Usage Data.

Place of Processing: United States - Privacy Policy - Opt Out. Data Protection: Privacy Shield Participants.

Mailing List or Newsletter (this website):

By subscribing to the mailing list or newsletter, your email address will be added to the contact list for receiving commercial or promotional email messages related to this website. Your email address may also be added when you register or make a purchase on this site.

Personal Information Collected: Address, city, country, date of birth, email address, first name, gender, last name, phone number, state, usage data, and zip code.

View Content from External Platforms:

This service enables viewing and interacting with content hosted on external platforms directly from this website's pages. It may still collect web traffic data for the pages where it's installed, even if users don't use it.

Google Maps widget (Google Inc.)

Google Maps is a map visualization service provided by Google Inc. that allows this website to integrate content of this type on its pages.

Personal Data Collected: Cookies and Usage Data.

Processing location: United States - Data protection. Privacy Shield Participants.

Payment processing

Payment processing services enable this website to process payments by credit card, bank transfer or other means. To ensure greater security, this website only shares the information necessary to carry out the transaction with the financial intermediaries that process the transaction.

Some of these services may also allow timed messages to be sent to the user, such as billing emails or payment notifications.

• Shop (Shopify Payments)
• PayPal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc. that allows users to make online payments.

Personal data collected: Various types of data as specified in the privacy policy of the service.

Place of processing: See PayPal data protection regulations - data protection regulations.

Manage contacts and send messages

This type of service allows the management of a database of email contacts, telephone contacts or other contact information in order to communicate with the user.

These services may also collect data about the date and time the message was viewed by the user, as well as the time the user interacted with it, eg B. by clicking on links contained in the message.

Mailchimp

Our newsletter and its delivery as well as the analysis of reading behavior of the newsletter.

Personal data collected: address, country, date of birth, email address, first name, gender, last name and usage data.

Place of processing: United States

SMS delivery and communication service

Personal data collected: telephone number and various types of data as specified in the privacy policy of the service.

Processing location: Switzerland - Data protection.

Manage support and contact requests

This type of service allows this website to manage support and contact requests received by email or other means, for example through the contact form.

The personal data processed depends on the information provided by the user in the messages and the means used for communication (eg email address).

Shopify (shopify.com, inc.)

Platform services and hosting

These services are used to host and run the main components of this website, enabling the delivery of this website from a unified platform. Such platforms provide the owner with a wide range of tools such as: Analytics, user registration, commenting, database management, e-commerce, payment processing - this includes the collection and processing of personal data. Some of these services operate through geographically dispersed servers, making it difficult to determine the actual location where the personal information is stored.

Personal Data Collected: Various types of Data as specified in the Privacy Policy of the Service.

Place of processing: United States

Direct registration (this website)

The user registers by filling out the registration form and submitting personal data directly to this website.

Personal information collected: Address, billing address, city, company name, country, date of birth, email address, first name, gender, street number, language, last name, password, phone number, province, shipping address, state, username and zip code.

Remarketing and behavior-based targeting

This type of service allows this website and its partners to inform, optimize and serve advertising based on the user's previous use of this website.

This activity is carried out by tracking usage data and through the use of cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

In addition to the opt-outs offered by the following services, the user may refuse the use of cookies by a third-party service by visiting the Network Advertising Initiative page.

Google Maps Widget (Google Inc.):

Google Maps is a map visualization service provided by Google Inc. that enables this website to integrate such content on its pages.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Data Protection: Privacy Shield Participants.

Payment Processing:

Payment processing services allow this website to process payments via credit card, bank transfer, or other methods. To ensure enhanced security, this website shares only necessary transaction information with financial intermediaries.

Some of these services may also enable timed messages to be sent to users, such as billing emails or payment notifications.

• Shop (Shopify Payments)
• PayPal (PayPal Inc.): PayPal is an online payment service allowing users to make online payments.

Personal Data Collected: Various types of data as specified in the service's privacy policy.

Place of Processing: Refer to PayPal's data protection regulations.

Manage Contacts and Send Messages:

This service facilitates the management of email contacts, telephone contacts, or other contact information to communicate with users.

These services may also collect data on the date and time messages were viewed by users, as well as when users interacted with them, such as by clicking on links in the message.

Mailchimp: Our newsletter delivery service and analysis of newsletter reading behavior.

Personal Data Collected: Address, country, date of birth, email address, first name, gender, last name, and usage data.

Place of processing: United States

SMS Delivery and Communication Service:

Personal Data Collected: Telephone number and various types of data as specified in the service's privacy policy.

Processing Location: Switzerland - Data Protection.

Manage Support and Contact Requests:

This service enables the management of support and contact requests received via email or other means, such as through a contact form.

The personal data processed depends on the information provided by the user in the messages and the communication means used (eg, email address).

Shopify (Shopify.com, Inc.):

Platform services and hosting: These services host and operate the primary components of this website, allowing its delivery from a unified platform. They provide the owner with various tools such as analytics, user registration, commenting, database management, e-commerce, and payment processing.

Personal Data Collected: Various types of Data as specified in the Service's Privacy Policy.

Place of processing: United States

Direct Registration (this website):

Users register by completing the registration form and submitting personal data directly to this website.

Personal Information Collected: Address, billing address, city, company name, country, date of birth, email address, first name, gender, street number, language, last name, password, phone number, province, shipping address, state, username, and zip code.

Remarketing and behavior-based targeting:

This service allows this website and its partners to inform, optimize, and serve advertising based on the user's past interactions with this website. This is achieved through tracking usage data and the use of cookies, with information transferred to partners managing the remarketing and behavior-based targeting activities. Users can opt out through services provided or by refusing third-party cookies via the Network Advertising Initiative page.

AdWords Remarketing (Google Inc.):

AdWords Remarketing is a service for remarketing and behavioral targeting provided by Google Inc., connecting activities on this website with the AdWords advertising network and the DoubleClick cookie.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Privacy Policy - Opt Out.

Remarketing via Google Analytics for Display Advertising (Google Inc.):

Google Analytics for Display Advertising is a service for remarketing and behavioral targeting provided by Google Inc., connecting tracking activities performed by Google Analytics and its cookies with the AdWords advertising network and the DoubleClick cookie.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Privacy Policy - Opt Out. Privacy Shield Participants.

Facebook Remarketing (Facebook, Inc.):

Facebook Remarketing is a service for remarketing and behavioral targeting provided by Facebook, Inc., connecting activities on this website with the Facebook advertising network.

Personal Data Collected: Cookies and Usage Data.

Processing Location: United States - Privacy Policy - Opt Out. Privacy Shield Participants.

Facebook User Group (Facebook, Inc.):

Facebook Custom Audience is a service for remarketing and behavioral targeting provided by Facebook, Inc., connecting the activity on this website with the Facebook advertising network.

Personal Data Collected: Cookies and Email Address.

Processing Location: United States - Privacy Policy - Opt Out. Privacy Shield Participants.

Tag Management:

This service assists the Owner in managing tags or scripts required on this website. User data may flow through these services, potentially resulting in data storage.

Google Tag Manager (Google LLC): Google Tag Manager is a tag management service provided by Google LLC.

User Database Management:

This service allows the Owner to create user profiles from email addresses, personal names, or other information provided by users on this website, tracking user activities through analytical functions. This Personal Data may also be matched with publicly available information about the User (eg, social network profiles) to create private profiles that the Owner can view and use to improve this Website.

Sharing your personal information:

We share your personal information with third parties to utilize it as described above. For instance, we use Shopify to operate our online store and Google Analytics to understand how our customers use the website. Additionally, we may share your personal information to comply with applicable laws and regulations, respond to legal requests, or protect our rights. If you don't wish to see our ads, you can opt out through various means such as adjusting personalized ad preferences in your account settings or visiting opt-out portals.

Do not track signal:

Please note that our website's data collection and usage practices remain unchanged when a Do Not Track signal is detected in your browser.

Further Information on Personal Data:

Personal Information Collected from Sources Other than the User

Automated Decision Making

Analysis and Predictions Based on User Data (“Profiling”)

Online Sales of Goods and Services

Your rights:

If you are a European resident, you have the right to access, correct, update, or delete your personal information held by us. To exercise these rights, please contact us via email at [insert email address].

As a European resident, we inform you that we process your information to fulfill contracts we may have with you (eg, when you place an order through the website), or for our legitimate business interests as outlined above.

Users have certain rights regarding their processed data, including the following:

• Withdraw Consent: Users can revoke their consent at any time if they previously agreed to the processing of their personal data.
• Object to Processing: Users have the right to object to the processing of their data if processing is conducted for legal reasons other than consent.
• Access Data: Users have the right to know if data is being processed by the Owner, to learn about certain aspects of the processing, and to receive a copy of the processed data.
• Review and Correct: Users have the right to verify the accuracy of their data and request updates or corrections.
• Restrict Processing: Users can request the restriction of processing their data in certain circumstances, during which the data will only be stored.
• Deletion: Users have the right, under certain circumstances, to request the deletion of their data.
• Data Portability: Users have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to transmit it to another controller without hindrance.
• Lodge a Complaint: Users can lodge a complaint with their relevant data protection authority.

Data protection officer:

We have appointed a data protection officer to ensure that your personal data is processed openly, accurately, and lawfully. You can contact our data protection officer at [insert contact information].

Data retention:

Order information submitted through the Site will be retained for our records unless you request its deletion.

Minors:

The website is not intended for individuals under 16 years of age (minimum age for online purchases). If we become aware that personal information has been collected directly from anyone under 16, we will delete it.

Changes:

We may update this privacy policy periodically to reflect changes in our business practices or for operational, legal, or regulatory reasons. This version of our privacy policy was dated January 2019.

Contact us:

For more information about our privacy practices, questions, or complaints, please contact us via email at [insert email address] or by mail at Demi Mode Stancheva, Moosstrasse 37, 8038 Zurich, Switzerland.

Cookie policy

To ensure the proper functioning of our website, we occasionally store small files, known as cookies, on your device. By using demimode.ch, you consent to the use of cookies.

What are cookies?

Cookies are small text files that websites place on your computer or mobile device when you visit them. These files allow websites to remember your actions and preferences (such as login details, language, and font size) over time, making your browsing experience more efficient. Cookies can be either "persistent" or "session" cookies.

How do we use cookies?

We use cookies for various purposes, including:

Activating certain features of the service

Providing analytics

Saving your preferences

Enabling the delivery of advertisements, including behavioral advertising

We utilize both session and persistent cookies, each serving different functions to enhance your experience on our website. Essential cookies are used to authenticate users, prevent fraudulent activities, and improve service performance.

Third-party cookies

In addition to our own cookies, we may also use third-party cookies to analyze usage statistics, deliver advertisements, and more. These cookies are set by third parties, such as tracking or marketing companies, and are only used for specified purposes. Consent for the use of these cookies can be withdrawn at any time.

How to manage cookies

You have the ability to control and delete cookies as desired. For more information, refer to resources like aboutcookies.org or your web browser's help pages. While you can delete existing cookies and configure your browser not to accept new ones, this may affect the functionality of certain services and features.

Additional information on data collection and processing

Legal action may be taken regarding the use of personal data for legal purposes or in cases of potential disputes related to website usage. Users can request additional information about personal data collection and processing beyond what is provided in this policy.

Handling Do Not Track requests

Our website does not support Do Not Track requests. Users should consult the privacy policies of third-party services to determine their compliance with Do Not Track requirements.

Changes to this Privacy Policy

The Owner reserves the right to update this Privacy Policy as needed. Users are encouraged to regularly review this page for any changes. If changes affect processing activities based on user consent, new consent may be requested.

Definitions and legal information

This Privacy Policy is based on relevant provisions, including Article 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). It applies specifically to our website, unless otherwise stated.